PDF Guru’s published subscription terms say a free or paid trial converts automatically into a paid subscription unless you cancel before it ends, and the subscription then renews every period until you cancel. To stop it, cancel and get it in writing, then ask support for a refund.
How the trial works (from PDF Guru’s terms)
- If you start a trial and don’t cancel before it ends, you’re charged the price shown on the payment screen for the period you chose.
- The subscription renews automatically each period (weekly, monthly, 6-monthly, yearly or otherwise) until you cancel.
If you’re reading this the day you signed up, cancel now. You can usually keep using the trial until it ends.
Cancel
- Look for a cancel or subscription option in your PDF Guru account.
- If you can’t find one, or aren’t sure it worked, email support@pdfguru.com (or call +1 866-716-6045, listed on their terms page) and ask them to cancel and confirm in writing.
- Keep the confirmation.
Ask for a refund
Email support@pdfguru.com with:
- Your account email
- The date and amount of each charge
- That you’ve cancelled
- A clear ask for a refund to your original payment method
In the EU?
PDF Guru’s terms note that EU users have 14 days to withdraw from a contract without giving a reason, by email. A refund is then due within 14 days, to the original payment method. The terms add an exception: if you agreed to start the service immediately and acknowledged losing the withdrawal right, you may only get a proportional refund for the service part, unless the service was defective.
If the refund is refused
- Credit card: dispute the charge with your card issuer. The CFPB says to send a written billing error notice within 60 days after the charge appeared on your statement. (CFPB guidance)
- Debit card or PayPal: ask your bank or PayPal about their dispute process.
- Report it to the FTC at ReportFraud.ftc.gov, or to your national consumer authority if you’re outside the US.
Next time
If you were editing a government form, the official PDF is usually free and fillable in your browser. Check our state guides first.